# Wallet Lunie.io problem! Help! **URL:** \ **Category:** Wallets & UIs\ **Created:** [May 30, 2019, 8:34pm UTC](https://forum.cosmos.network/t/wallet-lunie-io-problem-help/2213 "2019-05-30T20:34:04Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Vitalij](https://avatars.discourse-cdn.com/v4/letter/v/fbc32d/32.png) [@Vitalij](https://forum.cosmos.network/u/Vitalij)\ **Post date:** [May 30, 2019, 8:34pm UTC](https://forum.cosmos.network/t/wallet-lunie-io-problem-help/2213/1 "2019-05-30T20:34:04Z")
Wallet [Lunie.io](http://Lunie.io) problem! Help! When I first registered in [Lunie.io](http://Lunie.io) I made registration through the address of the wallet. ![Imeg%201](https://canada1.discourse-cdn.com/flex031/uploads/cosmos1/original/1X/af62098c426b06ad7153d4064582196fc2bb0289.jpeg) May 1. 2019 - I transferred “ATOM” to this address “cosmos111…” without Ledger Nano S - he was not needed for Lunie. Now, in order to remove the “ATOM” from Lunier, we need confirmation of Ledger Nano S. I bought a Ledger and installed the Ledger Life app. Installed Cosmos app. When I try to bring the ATOM through Ledger, it fails. I can not complete a transaction. Error. When I enter Lunie through Ledger, then another address is automatically created for Ledger “cosmos222…”. But at this address I have “0” - “ATOM”. What to do to bring the ATOM to the exchange? ---
**Author:** ![Vitalij](https://avatars.discourse-cdn.com/v4/letter/v/fbc32d/32.png) [@Vitalij](https://forum.cosmos.network/u/Vitalij)\ **Post date:** [June 2, 2019, 12:59pm UTC](https://forum.cosmos.network/t/wallet-lunie-io-problem-help/2213/2 "2019-06-02T12:59:59Z")
Why the signature does not work Ledger nano S ? When you press the buttons: “Withdrawal failed: signature verification failed; verify correct account sequence and chain-id” How to transaction the ATOM if the account was not originally registered Ledger Nano S ? Who write the problem? Where is ATOM support ? ---
**Author:** ![jbibla](https://yyz1.discourse-cdn.com/flex031/user_avatar/forum.cosmos.network/jbibla/32/471_2.png) [@jbibla](https://forum.cosmos.network/u/jbibla)\ **Post date:** [June 3, 2019, 8:00pm UTC](https://forum.cosmos.network/t/wallet-lunie-io-problem-help/2213/3 "2019-06-03T20:00:00Z")
Sorry to hear this Vitalij. Our team will try to resolve this with you over email. Thanks for reaching out! ---
**Author:** ![nonam](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@nonam](https://forum.cosmos.network/u/nonam)\ **Post date:** [January 16, 2020, 10:15pm UTC](https://forum.cosmos.network/t/wallet-lunie-io-problem-help/2213/4 "2020-01-16T22:15:57Z")
Hello. Same problem here using terminal client on Arch. ---
**Author:** ![Julie](https://yyz1.discourse-cdn.com/flex031/user_avatar/forum.cosmos.network/julie/32/999_2.png) [@Julie](https://forum.cosmos.network/u/Julie)\ **Post date:** [January 17, 2020, 3:05am UTC](https://forum.cosmos.network/t/wallet-lunie-io-problem-help/2213/5 "2020-01-17T03:05:16Z")
@jbibla @nonam Coordinate, & contact also with Ledger guys support team. [https://support.ledger.com/hc/en-us/requests/new](https://support.ledger.com/hc/en-us/requests/new) [security@lunie.io](mailto:security@lunie.io) Don’t be spammy on officials’ emails, & avoid distractions. DevOps, we have to solve issues for the best user experience. ---
**Author:** ![neilmac](https://avatars.discourse-cdn.com/v4/letter/n/51bf81/32.png) [@neilmac](https://forum.cosmos.network/u/neilmac)\ **Post date:** [February 23, 2021, 3:27pm UTC](https://forum.cosmos.network/t/wallet-lunie-io-problem-help/2213/6 "2021-02-23T15:27:58Z")
Im having trouble accessing my [Lunie.io](http://Lunie.io) account via ledger nano x ![Screenshot (1)](https://canada1.discourse-cdn.com/flex031/uploads/cosmos1/original/2X/1/19bf39e486dab03091ce3943ffbc68226b90c30f.png) Any ideas?